My family is being shafted by the Post 9/11 GI Bill program.
They completely flip flopped their policy over night.
I am attending BMCC in Manhattan and a former USMC 99' - '03, and over the summer 1 term my daughters moved in with me, ages 13 and 14 and now my 18 year old son.
I needed to spend extra time with them so I called the 1888GIBILL number and asked there representatives if I could attend summer 2 instead of summer 1.
They told me "absolutely, you have a 56 day grace period over the summer and summer 2 fully meets those requirements".
So I canceled summer 1 and double registered with 6 credits for summer 2 (just in case).
I received a collections letter approximately 40 days ago and immediately jumped on the ball to find out what was going on.
I was told to submit my issue on the internet on the VA website which I did immediately.
35 days after I submitted my question they answered me telling me that it is 30 days and not 56 days and my summer 2 means nothing.
Guess what? No check this month and the just answered my question 2 days ago.
Totally shafted with no due process and there is no way this is legal.
Ummm, rent has to be paid. Tummies need food and I diligently tried to avoid and prevent issues.
I have DILIGENTLY done my job.
The idiots are flipp'in crazy and they cannot even provide me with documentation on their policies.
These turkeys are making it up as they go along!
Below is a copy of the correspondence. Please note the dates. It's disgusting.
Phones will be down this month for obvious reason
Email works fine.
A weblink to GI Bill policies.
Brad S Customer (bradley s) 08/23/2010 09:26 AM
I received a letter the other day stating that I owed money for my stiphon payment made for the summer semester.
I was enrolled in summer 1 but withdrew and immediately returned for summer 2 completing 2 full classes. I was told by your phone-in center that I fully met the 56 day requirement for being full time for summer break.
All of this information should have been uploaded digitally to you by now.
Is this simply a matter of the proper paperwork catching up or should I be worried now ?
If above = worried now
What do I do to correct this?
With all do respect, this is rent money and you folks like to surprise people.
Customer (bradley s) 08/27/2010 12:02 AM
I am curious the delay in responding. Normally this system is very quick to get a response.
Customer (bradley s) 09/24/2010 06:00 AM
30 days now since the original questions was asked.
I am sorry for the delay in responding to you, but we have quite a backlog of claims and have been working diligently to complete as many claims as possible.
We process each enrollment, or amended enrollment as soon as possible after receiving them. We received notice that you withdrew from Summer 1 term on 07/21/10. We processed the withdrawal and created the debt. Soon afterward, we received the new enrollment for Summer
term 2, which we then paid.
You were misinformed regarding the break pay for the Summer term. For Summer terms only, breaks can not be more than 30 days. While attending Summer term 2, you were considered as attending full time.
I hope this information is helpful,
Customer (bradley s) 09/29/2010 10:05 AM Actually no, the information you provided did not 'clearly' answer my original question.
Do I owe money for attending summer 2 instead of summer 1?
Your response sparks another question.
How or why would the date restriction be lower/smaller for a semester that is shorter? This is common in all schools.
Summer 2 is ALWAYS an 'express' semester and hammered out in a very short time frame, must shorter than Summer 1.
What you are stating is that if someone attend Summer 2, they will be violating the 'days' restriction but Summer is just fine? This make no sense.
If I am misinterpreting your earlier response, kindly close this ticket out and I will know all is well.
If not, what to do next and an explanation would be expediently requested.
Response (307LV) 09/29/2010 09:47 AM
You owe money because you were paid housing during the term you withdrew from, before the amendment was processed. Since you withdrew before the term started, the school owes us the tuition money.
The 30 day rule applies to break pay during the Summer and we are directed to follow the rules supplied by Central Office. When you attended the Summer 2 session, you were considered as attending full time.
Customer (bradley s) 10/01/2010 06:01 PM WHERE IS THE POLICY AND PROCEDURES and or statute that allows you to change the rules as you see fit?
Customer (bradley s) 10/01/2010 06:16 PM
I called your offices and checked with EVERY POSSIBLE person PRIOR to changing to summer 1
YOU ARE THE ONE WHOM TOOK 30 days to answer a flippn' question and just gaffed me off and then screwed me.
Customer (bradley s) 10/01/2010 06:14 PM PLUS, you ROBBED me this month without the opportunity to appeal!!
I WANT THE BLACK AND WHITE print to support YOUR claim!!!
Customer (bradley s) 10/01/2010 06:24 PM The children say FUCK you too!