(Apologies for limited cross posting) I have recently posted a free, CC ebook online that may be of interest to the Scrum Development community (links atMessage 1 of 1 , Dec 7 8:11 PMView Source
(Apologies for limited cross posting)
I have recently posted a free, CC ebook online that may be of interest to the Scrum Development community (links at bottom of this message)
”Working through Screens: 100 Ideas for Envisioning Powerful, Engaging, and Productive User Experiences in Knowledge Work”
In the introduction of the book, I argue that complex, specialized products for knowledge work present challenges that are different than many other product development situations. For a variety of reasons, I maintain that teams seeking to advance these tools in compelling, valuable, and innovative ways should not dive into iterative development without a visualized understanding of the design strategy and primary user experience scenarios of their intended offerings..
Let me make clear: I am no way arguing for exhaustive, up front documentation. I recognize the value of the Scrum mindset and processes (that’s why I am starting this thread). However -- for many knowledge work applications -- I believe that “iteration zero” (or -1, or whatever a team chooses to call their earliest phase) should be an extensive, elaborative time for design research, exploration, and analysis in order to arrive at a shared “big picture” vision that is much more expressive and comprehensible than a product’s high level, initiating charter.
Some excerpts from the free eBook:
“Do not assume that a compelling knowledge work tool will arise solely from the iterative aggregation of many discrete decisions during the long haul of a product development process. Create a divergent ecosystem of concepts for your product’s big picture and primary experiences… Explore a breadth of directions and strategies before choosing a course. Plan on staying true to the big ideas imbedded in the concepts that your team selects, while knowing that those ideas will evolve along the way to becoming a reality..”
“At the end of a knowledge work product’s initiating conversations, when it appears that a project will become a funded and staffed reality, there is often a strong desire from all involved to see “something” other than high level abstraction and textual description. The common response to this desire is where foundational user experience problems begin to crystallize. In a characteristic *straight to the details progression*, teams quickly, instinctually move from high level consideration of product strategy into the smallest specifics of a product’s definition, design, and implementation. Their approach jumps abruptly from the global to the extremely granular, without the connective
tissue of a holistic middle ground.”
“I believe that current deficiencies in technologies for knowledge work are strongly tied to our often low expectations of what it can mean to support complicated activities with computing. Our shared ideas of what constitutes innovation in this space have, in many cases, become tightly constrained by our infrastructural sense of what these technologies can and should be. Too often, we are not seeing the proverbial forest due to our shared focus on a small grove of trees. In our cultural accommodation to what computing has come to “mean” in our working lives, it seems that we may have lost some of our capacity for visionary thinking.”
“When technologists find it difficult to understand the many specifics of foreign and elaborate work practices, they may unwittingly hold onto an initial, roughly hewn, consensus view about knowledge workers’ activities and needs. This view can become their framing point of reference throughout the development of their product, despite incoming information that could valuably transform it. In practice, the momentum of a disoriented group’s initial concept for their computing tool often places certain ideas at the primary, driving core of what is eventually developed and released.”
View .html version of full ebook: http://www.flashbulbinteraction.com/WTS_opening..html
Download 11”X17” .pdf version of full ebook: http://www.flashbulbinteraction.com/Working_Through_Screens_Book.pdf (8.3 MB)
Very curious to hear any input that the Scrum Development community might have on these ideas!
Flashbulb Interaction, Inc.
”Driving vision at the forefront of knowledge work user experiences”