Hi I m not sure if there s anyone here that can help, but here goes.... We are running Campus Solutions v9.0 bundle 16, PT8.49 - process scheduler is on LinuxMessage 1 of 1 , Apr 23, 2010View Source
I’m not sure if there’s anyone here that can help, but here goes….
We are running Campus Solutions v9.0 bundle 16, PT8.49 – process scheduler is on Linux RHEL5 64 bit
One of our reports called ‘Academic Advisement Report’ is causing us problems. As far as I know, it’s a two stage thing – a report request (which I think is using an App Engine program to prepare some data) and then a ‘process request’ stage, which I’ve been told is running some Cobol (SRPCAARC). This part appears to be looping, grabbing 95% cpu for the most part, and never finishes even when left for hours – we have to kill the process via the O/S. The report is processing data for a single student and should only take no more than a few minutes to process. As part of our troubleshooting we have tried
1) Recompiling Cobols – didn’t help as they were OK to start with
2) Checking cobol path environments – all OK
3) Ran Cobol test job – all OK
4) Ran other reports that use Cobol – all OK
5) Scanned APPSRV.log files – nothing relevant
The report is not run through Process Scheduler and does not show up in Process Monitor, so I have no idea what is going on. I don’t know where to look for log files, errors etc. I would be very grateful for any pointers whatsoever.