One more update on this issue. It appears the work around described
below does NOT work for Telecom New Zealand (TNZ) users. Until we can
push a fix, there only option is to join groups as email only users
(either by being added by a moderator or by subscribing via email). Our
apologies for this inconvenience.
From: Gordon Strause
Sent: Tuesday, December 16, 2008 5:20 AM
Subject: RE: [moderatorcentral] Join Bug affecting Yahoo! Broadband
Partner Users (AT&T, Rogers, BT, and more)
A point I should have made clearer in the original message:
This bug does NOT affect existing users with these accounts who have
successfully joined or created groups in the past. Only users who are
trying to join a group for the first time, and who have not created an
alias for other reasons, will be affected.
] On Behalf Of Gordon Strause
Sent: Monday, December 15, 2008 6:55 PM
Subject: [moderatorcentral] Join Bug affecting Yahoo! Broadband Partner
Users (AT&T, Rogers, BT, and more)
There is currently a bug that is preventing Yahoo! Broadband partner
users (which include AT&T/SBCGlobal, Rogers, Verizon, British Telecom,
Telecom New Zealand) from being able to join (or create) groups on the
web. This bug has the same root cause as the similar problem affecting
YMail and Rocketmail users (and the experience for the user is a similar
loop), but the work around to solve the problem is slightly different.
For the moment, these users must first create an alias before they can
create a group. To do so, they should:
- Go to http://manage.members.yahoo.com/FULLEMAILADDRESSHERE
(replacing "FULLEMAILADDRESSHERE" with their full email address. So, for
example, if the user's email address was jerry313@...
, they would
- Click on the "View My Profiles" link in the navigation at the top of
- Click the "Create New Public Profile" button
- Once finished, click the "Finished Editing" button
Now these users should be able to join (or create) groups. Meanwhile,
we're working on a fix to make this work around unnecessary. And these
users can also be added to a group (or can subscribe via email by
sending email to GROUPNAMEfirstname.lastname@example.org
) without going
through this process either.
Sorry for the extra hassle for these folks.