I signed up two-years ago, and I'm not going to spend hours (and at least some money) chasing after thirty bucks. If it costs me more to get the refund than I spent (other than the principle behind it), what exactly do I gain? Even if I only spend two-hours on it, and no money, that's still $50 I just let go of.
I do agree with what you said, but for me (and maybe only me), it suits my purposes well enough. My client insisted, and agreed to pay for it, so really, in my book, it was a freebie -- why not use it? Still, I do NOT recommend anyone else to, until (IF AND WHEN) Harris changes their advertising policies. An honest approach, properly worded without misrepresentation, would actually bring in more sales for them. If they just pushed it in genealogy circles, and made sure the customer KNEW that the information could be outdated, there would still be a lot of people that signed up, especially if it was a one-time expense. $30 to help find long-lost relatives is a good deal. (They'd have to change the name at this point; I don't think they can recover their reputation presently.)
In any event, these are my thoughts on the subject. They only apply to me (and anyone else who already has it who has no real reason to get rid of it.) Yes, it's misrepresentation. No, I'm not dropping it -- I, personally, find it useful for some types of research.
Vicki Siedow <Siedow@...
And since most people share your viewpoint, probably only a very
small percentage of dissatisfied customers take the time to try to get a
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