Have not used it in years...but I remember it as star 57. Suggest u try both ways unto you get a response. I just tried it and because I have Vonage received no response.
A call to your local carrier service should clear it up. As I only use Vonage for my office and toll free lines.
President /Compliance Agent
Telstar Investigations Inc
License ID# 11-2414
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Reply address : falcon16@...
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On Jun 7, 2012, at 3:33, suesarkis@... wrote:
> Charles -
> It is *57, not #57. Also, it is not quite as simple as one might like but
> it is doable. Here's a generic instruction for anyone interested:
> How to Put an End to Unwanted or Harassing Phone Calls
> Copyright © 1992 - 2012
> Privacy Rights Clearinghouse
> Posted October 1992
> Revised April 2012
> This is for informational purposes only. We are not able to counsel
> stalking victims.
> 1. _Introduction_
> 2. _What makes a phone call harassing?_
> 3. _How often do I have to get these calls to make it harassment?_
> 4. _Who should I contact when I get harassing calls?_
> 5. _What can my local phone company do if I am receiving harassing
> calls?_ (http://www.privacyrights.org/fs/fs3-hrs2.htm#4)
> 6. _Is the phone company always able to solve harassing phone call
> problems?_ (http://www.privacyrights.org/fs/fs3-hrs2.htm#5)
> 7. _What can I do to stop harassing calls without going to the phone
> company or police?_ (http://www.privacyrights.org/fs/fs3-hrs2.htm#6)
> 8. _What is the "pressure valve" strategy?_
> 9. _What precautions can I take to prevent harassment?_
> 10. _How can I stop telemarketing calls?_
> 11. _Sometimes my phone rings and there is no one on the line. What is
> happening?_ (http://www.privacyrights.org/fs/fs3-hrs2.htm#10)
> 12. _What can I do to stop other kinds of unwanted calls?_
> 13. _Can I use Caller ID to stop unwanted calls?_
> 14. _What does Privacy Manager do?_
> 1. Introduction
> Obscene or harassing phone calls can be one of the most stressful and
> frightening invasions of privacy a person experiences. And unwanted phone
> calls, while a minor problem when compared with threatening calls, can still be
> a major inconvenience. Fortunately, there are steps you can take to help
> put an end to these unwelcome intrusions.
> 2. What makes a phone call harassing?
> When someone calls and uses obscene or threatening language, or even heavy
> breathing or silence to intimidate you, you are receiving a harassing
> call. It is against the law in California and other states to make obscene or
> threatening calls. (California Penal Code section 653m, Penal Code section
> 3. How often do I have to get these calls to make it harassment?
> Just one unwelcome call can be harassing; but usually your local phone
> company will not take action unless the calls are frequent. However, if a call
> specifically threatens you or your family with bodily harm, the phone
> company will generally take immediate action.
> 4. Who should I contact when I get harassing calls?
> Local phone companies have varying policies on whether to call the phone
> company or the police first. Some recommend that you first call the phone
> company's business office and explain the problem. A representative will
> connect you with the "annoyance desk." Other phone companies may require you to
> file a formal complaint with local law enforcement before they will deal
> with the matter. To find out what your phone company's policy is, contact
> the business office and ask for assistance. AT&T policies are available
> online at their _Annoyance Call Bureau site_ (http://contact.bellsouth.com/acc/)
> . Click on "Annoyance Call Types" for specific guidance. Verizon
> policies are available at their _Unlawful Call Center_
> (http://www22.verizon.com/residentialhelp/phone/general+support/support+tools/general/95622.htm) and
> at _Annoyance Call Complaint Handling page_
> (http://www22.verizon.com/wholesale/clecsupport/content/1,,east-wholesale-resources-res_annoy_s,00.html) .
> For serious threats, if life or property are threatened, or if calls are
> obscene, you should call the police and file a report. Provide as much
> information to law enforcement as you can. Indicate the gender of the caller and
> describe the caller's voice. Note the time and date of the call(s). What
> did the caller say? How old did he/she sound? Did the caller seem
> intoxicated? Did he/she have an accent or speech impediment? Was there any background
> noise? Was a phone number/name displayed on the Caller ID device?
> 5. What can my local phone company do if I am receiving harassing calls?
> If the calls are frequent or particularly threatening, the phone company
> can set up a "Trap" on your phone line. The Trap allows the phone company to
> determine the telephone number from which the harassing calls originate.
> You must keep a log noting the time and date the harassing calls are
> received. Traps are usually set up for no more than two weeks. The phone company
> does not charge a fee for Traps.
> A phone company service called Call Trace may also be able to help track
> down harassing calls. Immediately after receiving a harassing call, you
> enter the code *57 on your phone and the call is automatically traced. Call
> Trace is easier than using a Trap since the customer does not have to keep a
> phone log. But Call Trace technology works only within the local service
> area. (Look in the "Customer Guide" section of the phone book or the phone
> company's web site for a description of your local service area.)
> Call Trace must be set up in advance by the individual receiving harassing
> calls, and it requires a fee for use. However, in situations where the
> phone company would ordinarily use a Trap, you might not be charged if the
> phone company suggests that Call Trace be used as an alternative. Be sure to
> The information collected from Call Trace or from a Trap is turned over to
> law enforcement personnel, not the customer. Law enforcement officers try
> to stop the harassing calls by either warning or arresting the harasser.
> With both Call Trace and a Trap, your phone conversations are not listened to
> or recorded by the phone company.
> 6. Is the phone company always able to solve harassing phone call
> No. If the caller uses a phone booth or multiple phone lines, the phone
> company and law enforcement officials may never get enough identification to
> take further action. In cases like these, changing your phone number might
> help. Also, you might want to get an unlisted or unpublished number. In
> addition, the tips listed below for discouraging other types of unwanted calls
> may be of help.
> 7. What can I do to stop harassing calls without going to the phone
> company or police?
> First, simply hang up on the caller. Do not engage in conversation.
> Typical crank callers are seeking attention. You have "made their day" if you say
> something to them or express shock or anger.
> If the silent treatment does not work, you might try putting a message
> like this on your voice mail system:
> I'm sorry I/we can't come to the phone right now but you must leave a
> message. I/we are receiving annoyance calls and the phone company has a trap on
> this line. If you do not leave a message I/we will assume that you are the
> annoyance caller and this call will be traced.
> If you answer the phone and the harassing caller is on the line, another
> suggestion is to say: "Operator, this is the call." Then hang up. Or say the
> word "trap," what time it is and the date; then hang up.
> 8. What is the "pressure valve" strategy?
> Some threatening calls are part of a larger pattern of abuse, such as
> stalking. Some experts recommend in these situations to get a new phone number,
> but keep the phone number being called by the harasser and attach a voice
> mail machine or message service to that line. Turn the phone's ringer off
> and don't use that phone line for anything other than capturing the calls of
> the harasser.
> This is the pressure valve strategy. The harasser will continue to call
> the unused number and will think that he/she is getting through. Instead, you
> are simply using the number to gather evidence. You will want to save tape
> recordings of the calls.Get another phone number for your use, and be sure
> it's unlisted and unpublished. Give the number to trusted friends and
> relatives only. Do not give it to your bank, credit card company or credit
> bureau. Put passwords on all of your phone accounts (local, long distance, and
> mobile). Tell the phone companies in writing that they must not disclose any
> account information to anyone but yourself, and only when the correct
> password is given.
> 9. What precautions can I take to prevent harassment?
> Do not disclose personal information when called by someone you do not
> know. They might be checking out the residence for possible robbery or other
> crime. If the caller asks what number they have called, do not give it.
> Instead, ask them to tell you what number they dialed.
> To prevent being targeted for obscene calls and heavy breathing, women
> should only list their first initial and last name in the phone directory.
> Having an unlisted number is another option.
> Children should be instructed to never reveal information to unknown
> callers. Instead, they should be taught to record the caller's name and phone
> number along with date and time.
> Do not include your telephone number on the outgoing message of your voice
> mail service if you wish to keep your number private. By omitting your
> phone number from your message, you prevent random dialers and people with
> Call Return (explained below) from capturing this information.
> 10. How can I stop telemarketing calls?
> The most effective and easiest way to prevent telemarketing calls is to
> register your home and personal phone number(s) with the National Do Not Call
> Registry operated by the Federal Trade Commission (FTC).
> You can sign up for the Do Not Call Registry two ways:
> * The FTC's toll-free phone number is 888-382-1222 (TTY:
> * Online registration is available at the FTC's web site,
> _www.donotcall.gov_ (http://www.donotcall.gov/)
> 11. Sometimes my phone rings and there is no one on the line. What is
> Many people are frightened when they receive "hang-up" calls. They wonder
> if someone is harassing them, or if a burglar is checking to see if they
> are not home. In most cases, these calls are from telemarketers. (For
> additional information on telemarketing, see Fact Sheet 5,
> _www.privacyrights.org/fs/fs5-tmkt.htm_ (http://www.privacyrights.org/fs/fs5-tmkt.htm) .)
> Many telemarketers use "predictive dialing" technology to call consumers.
> A computer dials many phone numbers in a short period of time. When an
> individual answers, the computer seeks a sales representative who is not
> occupied at that time and connects the call. If all of the sales reps are on
> calls, the consumer hears dead silence. These are "abandoned calls."
> Abandoned calls or calls that result in prerecorded messages are among the
> top reasons consumers complain to the Federal Trade Comission (FTC) and
> the Federal Communications Commission (FCC). To address the growing number of
> complaints about these "robocalls," the FCC, on February 15, 2012, adopted
> new rules.
> Under the revised rules, a telemarketer cannot make "robocalls" without
> your prior written consent. In addition, the "established business
> relationship" exception has been eliminated. These two major changes will become
> effective in early 2013. Other provisions, to be phased in through early 2012,
> require telemarketers that use "robocalls" to offer an opt out before the
> prerecorded message or sales representative begins the sales pitch. The FCC
> has also reduced the number of abandoned calls allowed, to be effective in
> early 2012.
> To read the FCC's consumer guide on "robocalls," and find out how to
> complain see: _www.fcc.gov/guides/robocalls_
> If you are receiving many abandoned calls a day, you can call the
> annoyance department of your local phone company and ask that a Trap be placed on
> your line. In extreme situations, the phone company might be willing to
> contact the offending telemarketer and request that your phone number be place
> on its "do not call" list. If the repeated calls are from a malicious
> individual who is harassing you rather than a telemarketer, the phone company
> will report the number to law enforcement as described in the beginning of
> this guide.
> California Public Utilities Code 2875.5 requires telemarketers to limit
> abandoned calls to fewer than 1% of their total call volume. For information
> visit _www.leginfo.ca.gov/calaw.html_ (http://www.leginfo.ca.gov/calaw.html)
> 12. What can I do to stop other kinds of unwanted calls?
> Sometimes calls are annoying but are not serious enough to involve law
> enforcement as is necessary with either a Trap or Call Trace. These might
> include telemarketing sales calls, wrong numbers, overly aggressive bill
> collectors, and prank calls. There are several steps you can take to discourage
> such unwanted calls.
> An answering machine or a voice mail service is one of the best ways to
> limit unwanted calls. An answering machine records messages when you are not
> available and can also be used to screen your calls. Similar to an
> answering machine, a voice mail service or an answering service can also discour
> age unwanted calls.
> Another product on the market is an attachment to the telephone called an
> "inbound call blocker." It allows only those callers who enter a special
> numeric code onto their touchtone phone pad to ring through to your number.
> This device is highly effective in preventing unwanted calls. However, you
> must be certain to give the code to everyone you want to talk to. Even so,
> you could miss important calls from unexpected sources, like emergency
> Several vendors sell such call screening devices. Check the web site of
> Privacy Corps (_www.privacycorps.com_ (http://www.privacycorps.com/) ) or call
> (888) 633-5777. You can also check the web sites of online electronics
> retailers for call blocking products. No endorsements are implied.
> In most areas of the country, Custom Calling services are available from
> the local phone company which can help limit unwelcome calls. However,
> before you sign up, look carefully at the services to be certain they will work
> in your situation and are worth the monthly fee. Also remember that many of
> these features only work within your local service area. Calls coming from
> outside the area might not be affected by these features. (Consult the
> "Customer Guide" section of the phone book or the company's web site to find
> out the boundaries of your local service area.) Keep in mind, these services
> require a fee, either month-to-month or per-use. To avoid having to pay
> for call screening on an ongoing basis, consider purchasing a device that
> attaches to the telephone, such as the call screening devices mentioned above.
> * Call Screen (*60): Your phone can be programmed to reject calls
> from selected numbers with a service called Call Screen (some phone companies
> might use a different name). Instead of ringing on your line, these calls
> are routed to a recording that tells the caller you will not take the call.
> With Call Screen, you can also program your telephone to reject calls from
> the number of the last person who called. This allows you to block calls
> even if you do not know the phone number. Most phone companies charge a
> monthly fee for this service.
> Call Screen is not a foolproof way to stop unwelcome calls. A determined
> caller can move to a different phone number to bypass the block. Also, Call
> Screen does not work on long distance calls from outside your service area.
> * Priority Ringing: You can assign a special ring to calls from up
> to 10 numbers - the calls you are most likely to want to answer. The rest
> can be routed to voice mail. There are ways callers can get around Priority
> Ringing when it is used as a screening tool. The harasser can switch phone
> lines and avoid the distinctive ring.
> * Call Return (*69): This service allows you to call back the number
> of the last person who called, even if you are unable to answer the phone.
> Some people suggest that Call Return can be used to stop harassing callers
> by allowing you to call the harasser back without knowing the phone
> number. Use caution with this method of discouraging harassing callers, however,
> as it could actually aggravate the problem. This service is paid on a
> per-use basis.
> 13. Can I use Caller ID to stop unwanted calls?
> With Caller ID, customers who pay a monthly fee and purchase a display
> device can see the number and name of the person calling before picking up the
> phone. Some people believe Caller ID will help reduce harassing or
> unwelcome calls. Others, however, raise privacy concerns about the technology
> since subscribers to the service can capture callers' phone numbers without
> their consent.
> To help consumers protect the privacy of their phone numbers, state public
> utilities regulators (for example, the California Public Utilities
> Commission) require local phone companies to offer number blocking options to
> their customers.
> There are two blocking options to choose from. If the customer chooses Per
> Line Blocking (called Complete Blocking in California), their phone number
> will automatically be blocked for each call made from that number. If the
> customer chooses Per Call Blocking (called Selective Blocking in
> California), the phone number is sent to the party being called unless *67 is
> entered before the number is dialed. When the number is blocked by either of
> these methods, the Caller ID subscriber sees the word "private" or "anonymous"
> on the Caller ID display device.
> Because of these blocking options, Caller ID is not likely to allow you to
> capture the phone number of the determined harasser. Most harassers will
> block their phone numbers or will call from payphones. However, Caller ID
> can be used by people receiving harassing calls to decide whether to answer.
> They can choose not to pick up calls marked "private" or numbers they don't
> A companion service to Caller ID, called Anonymous Call Rejection (ACR),
> requires an incoming call from a blocked number to be unblocked before the
> call will ring through. Use of this feature forces the harasser to disclose
> the number - by entering *82 - or to choose to not complete the call. But a
> determined harasser can get around this feature by using a payphone. This
> service can be added to a consumer's local phone service for a fee or at no
> charge depending on the carrier. It is activated and deactivated with the
> touchtone code *77.
> 14. What does Privacy Manager do?
> Most local phone companies offer a service called Privacy Manager. It
> works with Caller ID to identify incoming calls that have no telephone numbers.
> Calls identified as "anonymous," unavailable," out of area" or "private"
> must identify themselves in order to complete the call. Before your phone
> rings, a recorded message instructs the caller to unblock the call, enter a
> code number (like the inbound call blocking devices mentioned above), or
> record their name. When your phone rings, you can choose to accept or reject
> the call, send it to voice mail, or send a special message to telemarketers
> instructing them to put you on their "do not call" list.
> Sincerely yours,
> Sue Sarkis
> Sarkis Detective Agency
> (est. 1976)
> PI 6564
> _www.sarkispi.com_ (http://www.sarkispi.com/)
> 1346 Ethel Street
> Glendale, CA 91207-1826
> "one Nation under God" and "in GOD we TRUST"
> [Non-text portions of this message have been removed]
[Non-text portions of this message have been removed]