I wrote to Tom Hennessy RAVING about my HH, offering to let him use my
quotes in promotions, etc, not asking for a fee, and got no answer. This
was last summer. I understand people have busy seasons, but no excuse for
this. People make fun of REI because they over-sell gear and this irritates
ultra-lightweight fanatics, but I have always found they have great customer
service, and I have probably been to 8-10 different REI stores in as many
states. Glad you had good results with BA. I like my sleeping bag.
If you notice the latest Backpacker Magazine gear issue, they did a flame
test on silnylon and found that it burns so slowly they are no longer making
it an issue when they review gear. Point is, I enjoy seeing cottage
industries lead the way on gear, and then the big companies start to wonder
what is going on and have to scramble to catch up.
But I was a little disappointed when I wrote to
Hennessy at the same time with a question and received
nothing back. Just as with BA, I planned to forego the
middleman (REI) and order from HH directly had I
received the favor of an email response, effectively
putting my REI dividend on the sale in HH's pocket.