Unfortunately not. While you can probably have the password reset for
your FTP site (by your provider), there's no way to retrieve the
password for your file.
My recommendation would be to download the file manually and then try
various passwords (that you think it may be) on your file and see if you
can get it to open.
If you need assistance in downloading the file (once you have your FTP
password), please email me directly at support@...
On 10/1/2012 6:32 PM, tracy.barnes99 wrote:
> Is there anyway to retrieve your password for the online version? I
> set up the online version, even on a FTP site, now I can't remember
> my password to log in. Is there any way to retrieve the password or
> do I have to start over?
> Thanks!! Tracy
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