Chris McRae asks: "are there commonly more than 2 types
> type 1 tied to physical location <snip>
> type 2 geared to teams <snip>
> Are there other types? <snip>
The two categories you've given above speak primarily to
setting or context. When I think about someone's work,
I typically think about the nature of their activities
and the nature of the effects or results expected from
those activities. I tend to think most about where and
on what the results are expected to make themselves
felt. Thus, in my scheme of things, I see the
following "types of work":
1. Materials-based. Whether I'm digging a ditch,
turning machine parts on lathe, operating a press, or
hand-crafting fine furniture, the locus of my
interactions with my environment is between me and
things, and the effects of my activities are reflected
in and on things.
2. Information-based I. Whether I'm processing a
claim, filling out forms, preparing a report, reviewing
a loan application or composing an e-mail or posting to
a list, the locus of my interactions with my environment
is between me and information (typically in symbol form
such as text or numbers and in various physical forms).
The effects of my activities are reflected in and on
information-based things (e.g., a decision to pay or
deny a claim or make or deny a loan).
3. Information-based II. Here, the locus of my
interactions with my environment is between me and other
people, however, the focus of these interactions is the
information we hold and communicate. Some of the
effects of my actions are reflected in others' behavior
and in their store of information but these effects are
incidental to the main thrust of the work, namely,
processing information with some purpose or goal in mind.
4. People-based. Here, the target is people and/or
their actions. I might be trying to persuade a customer
to buy a product or service or get an employee to go
along with a program or an exec to support a planned
change initiative. Information and knowledge clearly
come into play but that is incidental to the state
change sought in an individual or group.
I hope you find this helpful and useful...
("Assistance at A Distance")