Today I requested a form from the
National Archives via e-mail. In response to my message, I
received in return an informational response. I am including most
of that message in this e-mail for I found it useful. Many of you may
already know this but I bet it will be new to some as it was to
Susan Rektorik Henley
Welcome to the National Archives and Records
Administration's e-mail reference and information service, inquire@... !
Operated by the staff of the Customer
Services Division, "inquire" is intended to provide timely responses to
reference requests, or at least get the process started quickly by referring
your message to the appropriate office or person. We also answer general
inquiries about the National Archives and Records Administration (NARA).
If you have not visited NARA's web page, we recommend that you do because
there is much useful information about the agency and its records holdings and
services. The URL is: http://www.nara.gov .
This message is automatically generated
whenever one of the following words appears in the text of an incoming
message: form, forms, and Form. We have set up our e-mail system
in this way because we have found that these words appear frequently in
requests for the specific genealogy reference forms we use at NARA.
(AHA!) The numbers and subjects of these forms are as
Form 80 (Military service and pension records prior to World
War I, including the Revolutionary War, War of 1812, the Mexican War, Civil
War, and the Spanish-American War)
Form 81 (Passenger Arrival
Form 82 (Copies of Census Records -- requiring your knowledge
of the publication, roll, and page number, as we do not conduct searches of
Census Records for you)
Form 83 (Eastern Cherokee
Form 84 (Land Entry Papers -- for Federal lands only),
If you indicated in your original message the
FORM NUMBER, the QUANTITY needed, and YOUR POSTAL MAILING ADDRESS, you have
given us the information we need to fill your order. However, if you did
not include this information in your original message, please re-send your
message with this information. While we try to fill orders within 10
days, sometimes the number of inquiries is too great to do so. We
therefore appreciate your patience very much.
If your inquiry concerns
a different subject or one which requires a more substantive reply, it will be
evaluated by an archivist (a real person, honest!) and either answered by that
person directly, or referred to the proper reference or other office.
Please do not expect immediate responses from other offices as it takes more
time to make a substantive reply -- usually 2 to 3 weeks.
As with any
electronic system, problems/bugs sometime occur. If this should
happen to you or you want to register a comment, complaint, or congratulations
for a job well-done, please send your e-mail to: bob.coren@... .
From Tom, Charlene, Cynthia, Faye and
Bob, thanks for reading this entire message (and don't forget the NARA web
page!). Welcome to the National Archives and Records Administration's
e-mail reference and information service, inquire@...
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