A. My 2010 SRX is two months old. I think the headrests are two inches too high. I can't easily wear a campaign hat, the back tilts the hat forward.
B. Take the "completely satisfied" issue in the follow up customer satisfaction survey to the limit. Hold off on responding until you are completely satisfied with this. I wanted cross rails that did not accompany the vehicle. Those were sent out sent to have me become completely satisfied.
BTW this is the first useful post I've seen on an otherwise derailed message group.
a happy SRX owner in Oregon
--- In Cadillac_Performance_Association@yahoogroups.com, "Displeased" <mrkjprice@...> wrote:
> About 2 weeks ago I purchased a new 2011 srx. Front seat head rests tilt forward and are only up and down adjustable, I believe the 2010 is the same way. Unless I recline the seat way back it forces my head to tip forward so it does not push in the back of my head and neck. I am taking the car into a Cadillac dealer next week hopefully they can do something. The owners manual states they cannot be removed. Traded in a 2004 srx best car I ever owned. This is my 6th new Cadillac since 1986. This is the first comfort complaint I have ever had.