Hi,
we just had an interesting release retrospective, most people feel that
Scrum works well for us, albeit in a modified form. (Estimating in hours
rather than story points, specialist developer only teams rather than cross
functional teams,
bug fixes must count towards velocity as that is the majority of our work,
user stories are more like technical descriptions of what needs to be done,
rather than the user-centered "as a, i want, so that" format.)

However people have noticed some issues, relating to basically all aspects
of our development process, such as flexibility, role of the PO (as our
support consultants and project managers have the customer contact), less
communication within the department now that we are split up into small
teams etc, lots of little things.

We are happy overall, but have a feeling that it may not fit quite right.

A lot of what I read suggests Scrum evolved in an environment of project
based, single customer, internal development of new projects, rather than
the Product based, multiple customer, maintenance work that we are involved
in.

We will be evaluating things next week, and I wondered if anyone had any
pointers to adjustments to the standard scrum that could make it more ideal
for teams like ours.

Thanks a lot
Kurt