Dear Mr Tan

In response to the letter you sent on 12th March 2006

Background:

You have complaint on slow access to your EA Online game server.

We have explained the technical working of accessing to International
sites and how this issue is out of OCE/PenangFON Control.

You have further request that we come and troubleshoot the problem. Last
Saturday we have our technical team dispatch to test your line and
confirmed that nothing wrong with your line and the slow access was due to
peering issue between foreign ISP and the foreign game Server ISP. Our
technical team did explain to you that this routing cannot be solved
within the time frame given by you as this is some foreign ISP issues.


Solution options

I explained and gave possible solution:

A. According to term and condition, we have explained 2Mbps is within
local network that we can control, while Internet is unlimited access (no
limit is how much you can download in a month). However, like some other
subscribers with specific requirement, we provide last mile solution and
you can buy directly from other suitable ISP/International supplier (eg.
Jaring) as what I have offered you help on getting other ISP.

B. As we are aware of the international routing issue from different
consortium, OCE has asked current International network provider to
optimize the router. As explain by our technical team, this takes time.
Further more, OCE is constantly looking for others International service
providers so that our subscribers enjoy shortest path accessing/routing.
Your compliant has provided us stat/wish list to know who to buy next. In
short, we cannot give you a solution with the time frame given.

C. Or at this stage, we may not be suitable for you where you have
specific requirement and you can choose to cancel the subscription. As
soon as we achieved your specific needs, we will inform you and hoping you
will join us again for the fast and sincere response to your requirement.
Therefore we countered offer you for a refund which we are not obligated
to do so.


Option you have taken
You have decided to write to us for a termination and we have agreed to
accept your request for a refund. Thus, we have considered your request
already being fulfilled.


Confusion
Then, another email (dated 12th March) was send from you again raising the
issue after you have requested to terminate and we have agreed to your
condition which you have praised us of being generous offering you the
refund and alternative solutions.

We are disappointed that instead of working hard with you transparently to
finally settle the difference, you now continue on your own view point. We
are not sure what you actually want.



From
Hans




--------------------------------------------------------------------------------
From: Robin at OCE [mailto:robin@...]
Sent: Sunday, March 12, 2006 9:29 AM
To: Tan, Shaw Kee; yow@...; pjerejak@yahoogroups.com;
enquiries@...
Cc: editor@...; opinion@...;
reporter@...; editorial-pg@...;
fomca@...; info@...; hans@...; limpk@...
Subject: Re: PeangFon Internet Performance Issues


Dear Mr Tan,

This response is to let you know that I have received your email on sunday
12th March 2006 9:00AM (which you sent on Sunday, March 12, 2006 4:27 AM).

There will be discussion within PenangFON team members and detail response
will be compiled ASAP back to you.

Please also take note that Mr Hans (hans@...) will coordinate
this issue and hopefully a solution can come about soonest.

Regards
Robin
----- Original Message -----
From: Tan, Shaw Kee
To: yow@... ; pjerejak@yahoogroups.com ; robinwong@... ;
enquiries@... ; robin@...
Cc: editor@... ; opinion@... ;
reporter@... ; editorial-pg@... ;
fomca@... ; info@...
Sent: Sunday, March 12, 2006 4:27 AM
Subject: PeangFon Internet Performance Issues


To:

Mr Yow Lock Sen, Head of Industry Research and Analysis, CMC

YB Wong Mun Hoe, ADUN Penang (via Pulau Jerejak User Group)

Mr. Robin Wong, CEO of OCE (via enquiries@...)

CC:

The Star;

Sin Chew Jit Poh;

Kwang Wah Yit Poh;

GuangMing Daily;

Federation of Malaysian Consumers Association (FOMCA);

Consumer Association of Penang (CAP)



Dear Sirs,

I would like to bring to your attention on the following case on a
performance issues over PenangFon service in one of the apartments in
Penang. As a brief introduction to AlpineTower, the said apartment, it is
an apartment with dedicated CAT5E cable built-in to the building, with all
routers and related internal infrastructure built by the developer,
WorldWide Venture S/B, a joint venture between Penang Development Corp
(PDC) and IJM Properties. The internet service was originally managed by
HICOM, but due to some inefficiencies of the company, the residents were
facing serious internet performance issues and the developer decided to
switch to PenangFon in Dec 2005. It was not really a happy experience for
all residents on the internet issues, but we all were treated fairly and
HICOM personnel was showing professionalism in handling customer
complaints.

If I remember correctly, you were all the VIPs on the launching of
PenangFon in Vistana Hotel on 14th October 2005. I was invited to witness
the ceremony and were impressed by the demo, especially with Mr Yow and YB
Wong’s presence, I was confident that PenangFon is the ISP I am looking
for, apart from StreamyX, which has served me well for the past 1.5 year
when I was in my old house in Island Glades. AlpineTower is a special case
where the residents have no other choice when we were told that PenangFon
will be the ISP taking over from HICOM. Our phone lines are managed by
HICOM as well, and are not from TM. Thus, we have
difficulties in getting StreamyX to our unit as TM needs to lay dedicated
cable to the subscriber’s unit. So, I ended up sign up with PenangFon. For
the subsequent story, you can read from the mail below. The mail has been
trimmed to size down the mail.

From the case below, clearly, I would say that I trusted to the wrong
company, not only the product, but the way the company doing business. I
took the unnecessary risk, by switching from a market leader to a new
company (I should have join the voice to the group of people to support
StreamyX as our ISP). Forgive me if I sounded insult to you, but your
titles, were acting as a very powerful marketing influence to build my
confidence to go with PenangFon, but it was smashed a month after I first
using it, not even 30 days (I signed up on Jan 11, my first complaint was
on Feb 10).

I am just a small RM60 consumer, it does no big deal to the company, nor
impact to the economy of the state or country, but I think leadership is
important. In the case below, I think Hans Choong as the project manager
for PenangFon needs more improvement as a good role model in the company.
At the same time, I just feel that CMC should tighten and review the
“Commision Determination On the Mandatory Standards for Quality of Service
(Broadband Access Service) Determination No.5 of 2003” (ref:
http://www.cmc.gov.my/Admin/Instruments/CommissionDeterminationPDF/Reg-BAS.pdf),
especially on “Standard on Network Performance” (clause 17 and beyond). As
for people skills, I think maybe “The 7 Habits of Highly Effective People”
is a must read book for all managers? Well, people are discussing the 8th
habit now… J

Thank you for your time in reading this email. I do not expect anything to
be done after this, it is just like a typical Malaysian friends told me,
“what do you expect? This is Malaysian way!”…*sigh*…



Rgds,

shawkee




--------------------------------------------------------------------------------

From: shawkee [mailto:shawkee@...]
Sent: Sunday, March 12, 2006 3:00 AM
To: 'hanschoong@...'; 'patrick@...'
Cc: 'eric@...'; 'jeffery@...'; 'sales@...';
'support@...'; 'enquiries@...'; 'support@...';
'limpk@...'
Subject: RE: [fiberhome] Support Request from [shawkee]. Case No: []



Hi Hans/Patrick,

After the discussion with Patrick and Eric, as well as Hans’
reply below, it seems like the “culprit” is on the
international routing which is beyond what Penang and OCE can
do. Below are briefly what we can conclude from the
face-to-face conversation with Patrick and Eric (refer as
[PE]), and the email correspondence with Hans Choong (refer as
[HC]):



1) [PE] The network routing mechanism cannot be changed in short
period of time. The local management team has feedback to the backbone
provider(OCE) and no action is being taken yet. There is no commitment can
be made, and hence, the problems filed in the complaint will not be solved
in the near “reasonable” period of time.

2) [PE & HC] StreamyX is performing better than what OCE is able to
do. For cases below, OCE is not efficient as compared to StreamyX, even
OCE 2Mbps package is loosing to StreamyX 512Kbps package, when comes to
internet(network outside of own domain) performance.

3) [HC] The culprit is the international gateway provider, OCE is
not responsible for anything outside of its own domain and no further
investigation nor corrective action will be taken.

4) [HC] From all investigation, StreamyX is performing better for
certain IPs below as complained by shawkee (the consumer). The consumer is
free to terminate the service contract at anytime with full refund, and HC
will provide helps to broadband request on Jaring or StreamyX to the
consumer.



Hence, I have decided to terminate the service contract with PenangFon,
and request full refund of installation charges and the 3-month deposit
that I have paid. For the February subscription, I will only pay for 8
days of broadband charges(pro-rated. I have no use of the broadband during
weekday and only weekends on minimum web browsing).



Hi Hans,

I am so glad that you “offered” the refund so generously, but
I would like to remind that you this is not an offer, it is my
rights as the consumer to demand the service on what I have
paid for. I have started using PenangFon since 11 Jan 2006.
From the start, I hardly use as I was busy doing CNY
preparation and at the same time, I was on business trip to US
for 2 weeks. So, I would conclude that for the first month of
subscription, I am not using what I have paid for. For the 2nd
month, I am not getting what I have paid for.



Hi Patrick/Eric,

Please advise what you need from me to file the terminate
request with the conditions above (and what we have discussed
in F2F). I would expect the termination will start March 12,
2006. Thank you for your time to troubleshoot together with
Eric in my unit. This is definitely very much more practical
than debating over the mails, but I would expect this to be
done much earlier.



Rgds,

shawkee




--------------------------------------------------------------------------------

From: Hans Choong [mailto:hanschoong@...]
Sent: Saturday, March 11, 2006 8:52 PM
To: 'shawkee'; patrick@...
Cc: eric@...; jeffery@...; sales@...;
support@...; enquiries@...; support@...;
limpk@...
Subject: RE: [fiberhome] Support Request from [shawkee]. Case No: []





Dear ShawKee,





You will be right if the routing between our routers is having problem
with high latency.



In this case, I have shown you that testmy.net has many route and perhaps
EA servers also.

The route from our network to those testmy.net and EA are having high
latency at thier ISP which has nothing to do with us and beyond our

control to retify.



Using our network route to testmy.net



Your PC <===>PenangFON <===>Arcnet <===>Verio <===>Alter.net <===>the
planet<===>testmy.net





Using streamyx route to testmy.net



Streamyx User <===>streamyx Network<===> Time Warner Telecom <===>the
planet<===>testmy.net







You can see clearly that Streamx has a shorter route.

There will be always certain sites streamyx has a better route and certain
sites we have a better route.

In the case of testmy.net, it does not have a good route to our network.



The previous trace route shown to you clearly that the problem is between
Alter.net <===>The Planet which is having latency up to 922 ms

Theplanet is testmy.net ISP and alter.net is theplanet international
carrier. This is a problem between them and has nothing to do with us



Your example of Mobile provider is correct if those problem are within our
network or our International Gateway Provider.

This case, it was clearly shown to you that it has nothing to do with us.



I hope you understand, we have done what we can do for you.

The decision is yours.



Regards,

Hans






















--------------------------------------------------------------------------------

From: shawkee [mailto:shawkee@...]
Sent: Saturday, March 11, 2006 11:47 AM
To: hanschoong@...; patrick@...
Cc: eric@...; jeffery@...; sales@...;
support@...; enquiries@...; support@...
Subject: RE: [fiberhome] Support Request from [shawkee]. Case No: []

Hi Hans,

I did test on Japan, Thailand, Singapore Servers. Check your
email. I have attached all the screen shots to you before.



Take this frankly; I am working in IT department in a
multi-national company. I am FULLY aware what you mentioned
below, the routing. When I setup the network facility in the
factory floor, our department will have an internal charge to
the factory, all the network services IT provides to them.
When the network performance is poor, we NEVER ask our factory
users go and troubleshoot, ‘cos that is our job. At the same
time, the factory users will NEVER want to understand how the
routing works. All they care is, the network must be always UP
and response time must be GOOD. They only care about the
experience. Your example below, I know how Jaring test is
working, what I am looking is the experience of a user like
me, in using the network. Yes you are right that from my point
to testmy.net, it went thru a lot of hops. And from Jaring
point, it is directly from Jaring international gateway to
testmy.net domain gateway. That is why when I submit the
result to you, I am comparing end users experience from
StreamyX and PenangFon. I never use Jaring speedtest. I asked
my friend in StreamyX to test from his site while I test from
my site, all at the same time. The best benchmarking for this
test is, the game itself. The routing trace is for your
information, to troubleshoot; to configure your routing
properly so that the whole end to end communication can be
improved.



Take another example of using mobile phone. If you are using
012, and I am using 016, both at the same place and make a
same phone number call. If I get very clear conversation while
you get very poor and breaking voices. What will you do? Do
you go and check the cell station ID, then analyze how the
station delays your voice packet and how many station delays
it has to go to the destination? If I were u, I will use my
rights as a consumer, and just file a complaint to 016, and
let them settle the technical things. I did that before on
Maxis in Bayan Lepas area, and Digi in Tesco area. All I need
to do is just make a call to their service center, telling
them what I experienced. Both of them even call back after 2
weeks to check if the situation has been improved. This is
customer service. I did not hear anything like; “well you
know, we are running out of lines, Maxis and Celcom are same,
so as Digi”, or “Maxis has better voice packet delay
mechanism, we can’t do anything b’cos that is our design.”,
etc…blah blah…



From the testmy.net result, I have no expectation to see the
result to show 2MB speed, but I am comparing the result from
both StreamyX user and PenangFon user. If PenangFon(2MB
package, alpine tower) users is getting 0.1Kbps, why
StreamyX(512k package, golf view) users can get 0.3Kbps??
Again, you may say their routing is good, improve your routing
then.





I believe Patrick is coming to meet with me later. If there is
no solution can be committed, I will terminate my subscription,
and I will demand a full refund not only deposit, but the
installation fee as well. I will definitely let you know by end
of today.



And BTW, when I mentioned monopoly below, I did not refer to
PenangFon. I am referring to TM which is providing StreamyX to
the whole nation. They were the only broadband provider
before. They monopolized the market and they are the big
bully. That is why I want to support other local and smaller
scale companies. In all my mails, I am saying PenangFon is
worse than StreamyX. When I mentioned the big bully below, I
am saying they are better.





Rgds,

shawkee




--------------------------------------------------------------------------------

From: Hans Choong [mailto:hanschoong@...]
Sent: Saturday, March 11, 2006 2:37 AM
To: 'shawkee'; patrick@...
Cc: eric@...; jeffery@...; sales@...;
support@...; enquiries@...; support@...
Subject: RE: [fiberhome] Support Request from [shawkee]. Case No: []







Dear Shawkee,



That is why you do not understand,

Jaring using testmy.net by hosting the downloading files at Jaring Server.



So if you are Jaring user , test using Jaring speed test (testmy.net)

routing are as below



Jaring user <===>Jaring Network <===> Jaring Server





Read carefully what is the speed test description, it says

Test Files are from www.jaring.my



Jaring is very smart!





If you test using www.testmy.net, you are testing



Your PC <===>PenangFON <===>Arcnet <===>Verio <===>Alter.net <===>the
planet<===>testmy.net



If you test using www.jaring.my/speedtest



Your PC <===>PenangFON <===>Jarign Network<===>Jaring Server.



I am very sure that www.jaring.my/speedtest result is much better than
testmy.net and both are using testmy.net engine.



These route are how network are connected and design, it simply means that
our route to testmy.net is not good and

not our speed is not good as what you are claiming.



We do not monopolized. You are free to use what ever service you want.



If you want Jaring Broadband, I even may help you to request for Jaring
Broadband or Streamyx.



You do not have to wait until 17 March 2006, we are offering you today to
cancel and issue you refund on the deposit.

This offer is valid for 11st March 2006. It is all up to you to decide and
let us know by today.







Thank you.



Regards,

Hans










--------------------------------------------------------------------------------

From: shawkee [mailto:shawkee@...]
Sent: Saturday, March 11, 2006 12:14 AM
To: hanschoong@...; patrick@...
Cc: eric@...; jeffery@...; sales@...;
support@...; enquiries@...; support@...
Subject: RE: [fiberhome] Support Request from [shawkee]. Case No: []
Importance: High

Hi Hans,

I think we are going nowhere after all these discussions. You
are holding the role as the ISP, and I am the consumer. At
first, I thought by providing the information that I used to
provide, will ease you in troubleshooting. Ended up, I got all
for the conclusion as “different ISP uses different route, and
thus different response time. PenangFon has no problem”…. L



Why don’t we make this easy and simple. If previously I can
play games on my StreamyX and the same time doing my P2P, I
will expect the same from PenangFon. I don’t care what are
other things that beyond my visibility, ‘cos those are the
things beyond my control. Hmm… if testmy.net is for those who
do not understand internet speed is measured, then why Jaring
is pointing to it for net speed test? Or maybe you can
classify all Jaring technicians do not understand internet
speed is measured as well?



At the same time, it is very bad to ask customer to do testing
themselves, when they are the one filing the complaints. If we
as the consumer do what the provider suppose to do, then why
should the consumers pay the provider? For the game servers, I
have been giving you screen shots with the server IP, and the
port. Now, you are asking me to trace the route. I can do
that, no problem. Then what is next that we can do? Give you
the test result, and wait again? It is also a bad practice, to
give yourself a reason to slow down, because your competitor
is slowing down.



If I am paying taxi driver to drive me from Balik Pulau to
Pulau Tikus, do I need to teach him which route to take?



It just seems like I made the wrong decision. While I hate
monopoly, but it seems like the big bully is doing better, if
not slightly better.





To Patrick/PenangFon Management,

I have just made up my mind. I will give PenangFon until March
17, 2006 to solve all the issues that I have filed. For
February subscription fee, I will only pay 1 week subscription
fee. The following items need to be delivered by PenangFon
before March 17, 2006:



1) I can connect to any EA official game servers for my BattleField2

2) My Skype conversation with any other Skype users in the world should be
smooth, with no speech delay more than 1 second.

3) Whatever performance is able to be delivered by StreamyX 512Kbps
package(RM66/month) to residents in Lakeside and Park View Tower,
PenangFon should match to it, or better.



If PenangFon cannot deliver ALL of the above after March 17, 2006, I will
terminate my subscription and demand a full refund of my installation
charges and the 3-month deposit.



*Please be noted that as per guidelines from MCMC/CFM, all email
conversations will be archived and submitted to the complaint committee
upon request, if I officially file the complaint to CFM.




--------------------------------------------------------------------------------

From: Hans Choong [mailto:hanschoong@...]
Sent: Friday, March 10, 2006 12:26 AM
To: 'shawkee'
Cc: eric@...; jeffery@...; sales@...;
support@...; patrick@...; enquiries@...;
support@...
Subject: RE: [fiberhome] Support Request from [shawkee]. Case No: []





Dear ShawKee,



At the point of what Patrick mention was true but now we are controlling
P2P up to 1mbps per IP which previously we do not.

This is to avoid those P2P taking up all the bandwidth. We started doing
this after streamyx also start controlling P2P.



http://star-techcentral.com/tech/story.asp?file=/2006/3/1/technology/13540730&se\
c=technology



You can check all streamyx user that their P2P (mostly BT) are having
10%-20% of what they use to have.



As I explained, ask your friends to tracer route, you will see that
streamyx using different route as all ISP do not have same route.



Also please trace route your game server so we can test out why your game
server route is slow.

This has nothing to do with our speed within Malaysia. It could be the our
International route does not have good peering with your game ISP server
as well

as testmy.net.



Using trace route you can see what is the problem.



Testmy.net is meant for those who do not understand how Internet speed is
measure.



For example, if you use Balik Pulau to go to Pulau Tikus is not the same
as you go to town and come to Pulau Tikus.





Regards,

Hans








--------------------------------------------------------------------------------

From: shawkee [mailto:shawkee@...]
Sent: Thursday, March 09, 2006 11:52 PM
To: hanschoong@...
Cc: eric@...; jeffery@...; sales@...;
support@...; patrick@...; enquiries@...;
support@...
Subject: RE: [fiberhome] Support Request from [shawkee]. Case No: []

Hi Hans,

I understand fully on your statements below. That is the
reason why I am not only sending you’re the testmy.net
results, but the whole screen shots of my game as well. I am
the only one in PenangFon while all my friends are in
StreamyX. So, it is not fair to use the speedtest at streamyX.
I also aware that the results from each tester are different,
that is why I consistently using testmy.net only for all my
speed tests. When I hit into the problem during the early Feb,
I have all my gamer friends help me to test, all at the same
time. If the result is showing bad on my PenangFon broadband,
it should be the same on all my friends networks result in
StreamyX. What I found out from all the result I have, they
are all getting 0.3Mbps to 0.5 Mbps, but I got 0.1 to 0.2
Mbps. Again, to show you the major difference, I asked my
friend to test again with me. Below is the result:



PenangFon

:::.. Download Stats ..:::

Connection is:: 74 Kbps about 0.1 Mbps (tested with 97 kB)

Download Speed is:: 9 kB/s

Tested From:: http://testmy.net (main)

Test Time:: 2006/03/09 - 7:29am

Bottom Line:: 1X faster than 56K 1MB Download in 113.78 sec

Tested from a 97 kB file and took 10.687 seconds to complete

Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)

Diagnosis: May need help : running at only 29.6 % of your hosts average
(15.180)

Validation Link:: http://testmy.net/stats/id-TZ5RJVC3B



StreamyX

Connection is:: 281 Kbps about 0.3 Mbps (tested with 386 kB)

Download Speed is:: 34 kB/s

Tested From:: http://testmy.net (server1)

Test Time:: 2006/03/09 - 8:32am

Bottom Line:: 5X faster than 56K 1MB Download in 30.12 sec

Tested from a 386 kB file and took 11.25 seconds to complete

Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322;
FDM)

Diagnosis: May need help : running at only 82.16 % of your hosts average
(net.my)

Validation Link:: http://testmy.net/stats/id-YJNDABC61



From the result, clearly that PenangFon is under-perform what is being
advertised. I am subscribing 2MB package, my friend is using 512k, and my
friend’s network performance is 3.8x better than mine. How do you explain
this? As for the game screen shots, I am getting averagely a server ping
of at least 400 and most of the time, I am getting 500 and above(and even
1000++). All my friends in StreamyX is getting server ping of 150-250. As
I told you before, I will be kicked out by the game server, if I could not
sustain an average server ping of 250 or lower.



For P2P, I will not deny that I am also one of the users. But
since Feb 10 after I filed a complaint to PenangFon on my
gaming problems, I knew there must be something wrong at
PenangFon site, and I have STOPPED using it since then. This
is out of courtesy for other PenangFon users as well, so that
I am not part of the P2P pool who eats up the bandwidth and
caused the lag. From Feb 10 until now, I have no P2P, I have
no gaming session, then WHY DO I NEED PENANGFON???? For my
job, I sometimes need Skype to call other Skype users from
Taiwan, US and Singapore, but the connection was so bad until
Skype could not even establish a connection with the other
party. That forced me to go back to my office to do my job.
So, I have no leisure, no job can be done. What has the RM60 I
have been paying gives back to me?



BTW, in the other email replied by you (attached), you
mentioned that there is some kind of control. I would assume
this is some kind of “blocking”. I remember very well, that
Patrick did mention before that there is no block at all in
PenangFon(http://forum.mypdacafe.com/viewtopic.php?t=7068).
Seems like what he said is not true anymore. If you are
“controlling” the usage of bandwidth, I do hope that you are
controlling them at the subscriber point. Meaning that if you
limit P2P download, you should limit it at the point where the
subscriber comes in, not limit for the whole apartment block.
If you do so, one heavy user might chock up the whole
apartment bandwidth, which is not fair also.



I sincerely hope that you understand my frustration. I see no
usage at all using PenangFon, since my bad experience starting
from Feb 10. Why do I need to pay RM60 for nothing??? Put
yourself in my shoe, paying RM60 and gain nothing. Will you
continue paying? I don’t think I am asking too much. I have
been waiting patiently since early Feb to wait for PenangFon
solution but I still have not seen any.



Hope to hear good news from you soon.








--------------------------------------------------------------------------------

From: Hans Choong [mailto:hanschoong@...]
Sent: Thursday, March 09, 2006 1:34 AM
To: 'shawkee'
Cc: eric@...; jeffery@...; sales@...;
support@...; patrick@...
Subject: RE: [fiberhome] Support Request from [shawkee]. Case No: []







Dear Shawkee,



If you test speed test using testmy.net you are testing the speed of
several ISP and Server of that location,.



It is like testing.



How fast you take sometime from Tanjung Bungah compare to from Jelutong.



Speed test is subjective if these are provided by unload balanced server,



The results are depending on



1. How many person test the download from their sites.

2. How much bandwidth their server has at the time of testing,

3. How is the route from PenangFON to their ISP.

4. How is the performance of their Server at that time.

5. How is the performance of their ISP.



If you test speed test from



1. http:://bandtest.jaring.my

2. Http://www.jaring.my/speedtest (also testmy but the download is from
Jaring server, speed is also depending on Jaring Server)

3. http://www.penangfon.com/speedtest

4. http://www.speakeasy.net/speedtest



You will find that the speed test results is not the same.



To test the actual speed, you do not have to use those programs. Download
something from those server that are load balanced.

eg. www.microsoft.com , www.adobe.com , www.mysql.com (select Asian
mirrored Server eg. Japan instead of Europe)





I did a trace route from our network to testmy.net, you can see clearly
that the slow down is their testmy.net




Tracing route to testmy.net [67.18.179.85]
over a maximum of 30 hops:



1 <1 ms <1 ms <1 ms 202.73.14.1
2 12 ms 9 ms 10 ms 202.73.8.169
3 10 ms 9 ms 9 ms 202.73.8.129
4 15 ms 9 ms 26 ms mrs-ar1-fe0-0-21.arc.net.my
[203.115.208.89] 5 64 ms 115 ms 133 ms cbj-br2-s0-0-1.arc.net.my
[203.115.224.105] 6 75 ms 43 ms 22 ms
fa-0-3-3.a00.kslrml01.my.ra.verio.net
[203.78.193.1]
7 73 ms * 88 ms ge-1-0-0.r01.kslrml01.my.bb.verio.net
[129.250.16.145]
8 232 ms 137 ms 194 ms p1-1-2-1.r00.sngpsi01.sg.bb.verio.net
[129.250.2.4]
9 217 ms 205 ms 315 ms p1-0-1-2.r04.sttlwa01.us.bb.verio.net
[129.250.3.69]
10 276 ms 203 ms 185 ms POS1-1.BR2.SEA1.ALTER.NET
[204.255.174.245] 11 201 ms 223 ms 220 ms
0.so-1-2-0.XL1.SEA1.ALTER.NET [152.63.106.2] 12 255 ms 266 ms 319
ms 0.so-3-0-0.XL1.DFW13.ALTER.NET
[152.63.98.121]
13 291 ms 266 ms 262 ms POS6-0.GW1.DFW13.ALTER.NET [152.63.103.85]
14 255 ms 922 ms 724 ms theplanet-gw.customer.alter.net
[157.130.143.226]
15 341 ms 296 ms 288 ms vl31.dsr02.dllstx3.theplanet.com
[70.85.127.30]
16 293 ms 253 ms 313 ms vl42.dsr02.dllstx4.theplanet.com
[70.85.127.91]
17 250 ms 273 ms 255 ms gi1-0-2.car17.dllstx4.theplanet.com
[67.18.116.85]
18 266 ms 257 ms 287 ms 85.67-18-179.reverse.theplanet.com
[67.18.179.85]



Trace complete.







Regards,

Hans