John Ford's Monthly Newsletter
February 2000 #1

Welcome to my first formal newsletter-your source for
information about conflict management. This newsletter
will also provide information about my ideas and work-
what I am passionate about.

Each month will be different. I'll provide links to
interesting articles and web sites. There will be book
reviews, humor, stories, quotes and where appropriate
news from Southern Africa.

My intention is to mange this newsletter using the
online communication tools provided by eGroups.
I invite you to subscribe by sending a blank email to
conflictmanagement-subscribe@egroups.com

I welcome feedback and look forward to a
mutually beneficial experience.

John Ford


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Articles

Seven Steps for Effective Problem Solving in the Workplace
By Tim Hicks
Problem solving and decision making. Ask anyone in the
workplace if these activities are part of their day and they'd
certainly answer "Yes!" But how many of us have had
training in problem solving? We know it's a critical
element of our work but do we know how to
do it effectively?
http://www.conflict-resolution.net/articles/thicks.cfm

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Announcements

ADR Cyberweek 2000
From February 14-18
During this week-long event, all of which will take place
on the Web, participants will have an opportunity to
participate in workshops, discussions, mini-courses,
and software demonstrations and simulations involving
disputes and dispute resolution in cyberspace.

In the past year, the Web has experienced extraordinary
growth and many of the developments, such as the
expansion of electronic commerce, have significant
implications for persons interested in dispute resolution.

All who are interested in conflict resolution are welcome
to register for Cyberweek 2000 at http://www.umass.edu/cyber
This is a totally online event and there is no charge.

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Tools and Resources

In the March newsletter I plan to provide a brief overview
of Trans-measure, a simple training evaluation tool that
enables one to move beyond `smile sheets' and
generate information about the impact of training
on organizations.

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News from Southern Africa

South African Defence Deputy Minister Nozizwe Madlala-
Routledge was given the cold shoulder by the Namibian
ministry yesterday when she met government officials.
She wanted to put across the SA government's view that the
way out of the war situation in the Namibia-Angola
border areas was negotiations between the Angolan
Government and Unita, sources said. (2/10/2000)

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Interesting web sites and online resources

eGroups provide free online communication tools. I am
using them to manage my newsletter, and again invite you
to subscribe to that so I don't overload my server
when I send this out. Visit them at http://www.egroups.com

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Quotes

Queen Elizabeth
"In war the outcome is always risky"
From the movie `Elizabeth' as she contemplates sending
her army to Scotland to fight.

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More about John Ford and Associates

I have developed a web site (with some generous help from
friends) and invite you to take a look. The link to my web
site is http://www.mediate.com/johnford/

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John Ford's Monthly Newsletter
To subscribe and unsubscribe
Send a blank email to:
conflictmanagement-subscribe@egroups.com
conflictmanagement-unsubscribe@egroups.com
To review previous newsletters on the web:
http://www.egroups.com/list/conflictmanagement/



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John Ford and Associates
Workplace Conflict Management Services
Ph: (510) 658-5524 Fax: (510) 594-1728
Email: johnford@...
Web Site: http://www.mediate.com/johnford/
"Helping you prevent, manage and resolve conflict"
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