We are going to be migrating from ARS 452 HD 4.0 to the latest version in the next few months. This will present an opportunity for some contract work. We...
JT - we just wrapped up our upgrade this week at Staples. Not sure how many groups or business functions use the tool there - if you wanted to help validate a...
I have an issue with the SLA 6.0....need help --> the set value in milestones is working fine -->The Alert or email in mile stones specifically email is not...
Good Morning, Is any outgoing email moving? Todd Todd A. Carter 734.944.8036 Office Remedy Practice Manager 734.323.7963 Mobile generationE Technologies ...
At times the email is going ...the set value action works fine in the milestones...only with the Alert or email ....we are using email but it is not...
Steps to config Milestones: 1. Go to Milestone Tab and create a milestone. a. Title: Remind Assignee to resolve the ticket. b. Execute after : give some...
Hi every body, Can any one throw some light on this.... Do we need to make any changes to the database, if we are going to add an other attribute to the status...
Good Morning, The status field is an enumerated field, so the character values are represented in the db as integers. Consequently, if you put a new status ...
Mr Carther is right.. But just to add a few cents to what he said - this field as well as radio button and drop down fields are going to go through a bit of a...
Thanks a lot for the information, Require some more information..on SLA. Apart from the Administration Tab in SLA where else can we check if the SLA was built...
Hi: I am a new Remedy Administrator, and need some advice. I am using the Help Desk module on AR System 6.3 My service desk has asked that the work log be...
Chris, No this error is resulting from a loop that is happening on your filters.. The filter that you created, are you using DB or TR values? If so what is the...
Joe, Thanks for trying to help me out. I believe that I am using DB values, transaction values are prefixed with 'TR', correct? The run if condition is 'Case...
Uh.. "Push"? To add text to a diary field("work log)? (Is the diary field not part of the local form?) I hope we are really talking about a Setfield action. ...
Nice catch Mats, I didn't catch that one - just read from the original post what I wanted to read so to speak.. Push would be the reason why you have a loop.....
... Typical noob mistake, leaping before looking. I changed Push to Set and the filter now works just fine. Thanks for catching that. Best Regards, Chris...
Use [$$ Data with spaces $$] to enclose data with multiple lines or spaces. If the value for the field is more than one line, then enclose it between [$$ and...
Hi again: I have a requirement from the company and I'm not sure where to start, or even what to Google for. They want users to be prompted to re-enter their...
Thanks for your response. I'm on the road for the next two weeks, but I'll try it out when I get back and let you know how it worked out. Thanks again, Chris ...
Hi Everybody, How we track the history last modified of support log. some body creates, some body approves, somebody develops etc., Each time if any...
Is this a remedy out of the box application? If so, then what application and version? The audit log method changed from 5.x to 6.x. Are you talking about...
Thank you for reply Todd!! Probably it is not out of the box and the version is 5.0.1. Yes, I am talking about status variables history. If you do not have...
Hi: Thanks for the start on this. I've tried adding a new field in a form and a form in a new application with ID 102, but when saving I get an error: "An AR...
This was sent to me for your benefit. Remedy Developer Job Description Participate (in a senior and potentially a lead role) on a project team of engineers...
Good Afternoon, It's been a while, so I am wondering about interest for a Michigan RUG meeting a month or so after the BMC User World meeting in California...
Please remove my e-mail address from this user group ... From: MIRUG@yahoogroups.com [mailto:MIRUG@yahoogroups.com]On Behalf Of Todd A. Carter Sent: Monday,...
Dina Rodrigues (Custo...
drodrigu@...
Jul 10, 2006 9:08 pm
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Todd, It has been about a year since we last spoke, and I am still with Navara. We would be pleased to sponsor or co-sponsor your meeting in exchange for a...
