Has anyone else seen were it takes 10-15 seconds in between click on tickets? At the bottom of the screen it shows "Refreshing table up to administrator's...
As Chris said, You have a table field on the form that is built upon a form with a large number of rows. There is no logic in the table definition that is...
I will be out of the office starting 01/31/2005 and will not return until 02/01/2005. I will be monitoring e-mail throughout the day....
richard.grime@...
Feb 1, 2005 12:13 am
431
Ok, i'm looking for some Crystal Reports knowledge. We are trying to put together a report that measures input vs output on a weekly basis. Input = Tickets...
These should be two different queries. The open you can base on Create Date, but the resolved or 'output' needs to be based on the date the ticket was set to...
JT, I think with the proper planning it could be done in one query. To make the query easier and better indexed the application should record the "week number"...
JT, I guess it would be important to understand what you are trying to learn from this report? Is it important to note how many tickets you resolved per week?...
David, Oracle would be the way to go over UNIX most definitely, but on Windows, I would stick to SQL simply because if I am using MS-Windows, I'd rather use...
thanks joe, appreciate the info, but wahst are the benefits of oracle on unix? ... __________________________________ Do you Yahoo!? Yahoo! Mail - Easier than...
Security-wise Oracle is stronger on UNIX, also UNIX Operating system is known to be less expensive on the maintenance side meaning once you have set the system...
Hello Group, Does anyone have experience with importing Asset records into Remedy Help Desk 4.0? We recently purged out asset data and i would like to import...
Justin, You have to import the asset owner relationship into the AST:AssetPeople form. Be sure to flag the relationship status current and the role owner. ...
JT, I'm guessing that I am missing something here, but isn't there an owner field that uses the unique id from the People form to make the connection? If you...
Todd I have imported assets and also include the owner id, but the asset does not show up in under the requestor. In the help desk view, it pulls in the...
Good Morning, I am preparing a presentation on CTI practices. I you have any good or bad experiences that you would like to share, please email me at ...
I would be interested in seeing your presentation. We use our remedy in support of telecom service provider help desk trouble ticket functions. We have had...
Same here! Much difficulty and we are going to be looking to redo them soon. Thank you Justin Taylor ******************************************** Justin...
I would be really interested in this as well, i work in the telecom industry and we have been having issues with CTI creation for help desk as well as...
Hey everyone, I'm not sure if this is exactly what you are talking about but I work with an Aspect phone system and we currently use the Remedy API to call a...
Hi Todd, Our CTI's worked well for us a while. We had essentially two different depts using Help Desk, so our top level (category) was IT Problem, IT Request,...
________________________________ Hello, We have done research on categorization and help desk and there is little information out there. I came across one...
Hi Folks, CTI's are always complicated. Just would like to arrise a very interesting point here. Does any of you have already read ITIL Service Support book?...
Greetings Daniel, This is an interesting approach, CTI from a service perspective.... can you provide us some more details on what this would look like? For...
This topic is apparently generating some discussion. I see that there are many interested parties, and some from the telecom industry. Let me provide you...
Please see below for two opportunities at the State of Michigan. Todd Todd A. Carter 734.944.8036 Office Managing Consultant 734.323.7963 Mobile generationE...
More details. Todd Todd A. Carter 734.944.8036 Office Managing Consultant 734.323.7963 Mobile generationE Technologies 734.944.8025 Home Exceptional Outcome...
Several of you have related ideas and experiences, but many have just said, we are not happy with our CTIs and would like to see the presentation. I challenge...
