Hello Remedy Users, I'm looking for someone with Remedy Help Desk 4.0 and process management experience. We've recently developed a Process for Managing...
JT, HOw are you? Here is Daniel Ramalho from Brazil. In my company we programmed remedy to do so. If you want can help you I just would like to understand a...
We are planning to upgrade our Help Desk from 5.0 to 5.6. We have many, many customizations that we have made to most all of the Remedy objects (forms, AL,...
Yes, it is possible. Your success will depend upon your documentation and the up front effort you put into analyzing the effects of the migrated items. Todd ...
Hi there chaps! How are each one of you? Chaps, does anyone knows any company that use Remedy and is sitted in Colombia country? Daniel Ramalho Remedy...
Daniel - I'm the Remedy sales rep - I'll forward this to our Brazil rep. to see if they can find someone for you. Melinda Keserich 440-746-0967 ... From:...
Melinda Keserich
melinda.keserich@...
Jul 27, 2004 11:07 am
391
Colombia Telecom Moises Candido Remedy Administrator & Develloper Brazil ... De: Melinda Keserich [mailto:melinda.keserich@...] Enviada em:...
Hi Chaps! How are you? Remedy chaps I have a problem here already known by some of you. Team, I would like to know how can I have the real 'create-date' when I...
Hi, Dany. The "crazy" number is the number of seconds since the beginning of Unix time, January 1, 1970. If you access the data using the AR ODBC driver, then...
Thanks a Lot Todd! The date I was told is 31/12/1969 9:00pm. Well, I will searh for the functions. The thing is that I am exporting data from Oracle Database...
I have one ARS server in the US, but we have sites in the US and the UK. I am sending out emails to are internal customers with the resolution to there ...
Jason, I had the same problem a long time ago. Was not me who develloped a solution for it but the first step is to do is to create a "calendar" to each...
Thank you for the information. If you find the information about who did develope the solution It would be very helpful. Thank you again. Jason Smeed ... ...
Todd, Have you actually used Migrator to upgrade from 5.0 to 5.6? What I'm hearing from Remedy Support so far is that it WON'T work due to the basic...
Hi there team! How are you all? Team I know that this is not the forum to discuss KPI or Benchmarking on our Help Desk. I am just posting a message here to see...
This may help: http://www.remedy.com/solutions/documents/white_papers/Remedy_Flashboards_wp _en.pdf Melinda Keserich bmcsoftware - Service Management Business...
Melinda Keserich
melinda.keserich@...
Aug 6, 2004 8:16 pm
404
Hi Daniel, I wrote an ARSperl App that the manager of Help Desk can run with any start/end time. It creates a CSV of: Ticket Number Create Date of Ticket ...
Chris, I would be interested in testing the .exe file. Thank you Justin ... __________________________________ Do you Yahoo!? New and Improved Yahoo! Mail -...
Dear Members, We are in the early stages of preparing an upgrade from our current version of ARS 452 to either 512 or directly to 601. Currently, we are...
The Middle tier in 6.1 is definitely far superior in performance and general features as compared to that seen on the earlier versions... Oracle 8i is not...
ARS 6.0.1 is still a relatively new release. I would recommend moving to 5.1.2 first and plan on a 6.x upgrade next year unless there are specific 6.0.1...
I will be out of the office starting 09/08/2004 and will not return until 09/20/2004. I will respond to your message when I return....
richard.grime@...
Sep 16, 2004 8:46 pm
411
Hi there Kelly, long time uh? Kelly, I am about to move from Remedy 4.03 to Remedy 6.x and I do agree on your comments bellow. There are several risks that...
Has anyone tried to get ARS working with an Avaya phone system to have ARS form populate when a phone call comes in to the helpdesk? Any information would be...
Hi group, Team, does anyone here already experienced intregating Remedy 6.0 with Siebel Help Desk tool? I would like to know what is the complexity of doing...
Hi Dan, I know some (very little actually) about Siebel, but have had some experience with it. We bought Support Soft for autodiscovery which was repackaged...
