Hi everyone, I am using Remedy 4.3. I know that most of everybody here is at 5.x. Well, let me quickly explain what I am facing here at my side friends. We...
For at least another month. :^) Dasa Tammineni met me last year at a MIRUG meeting, which led to him calling me this year to take over a contract he was not...
Hello all, I am wondering if someone could help me with trying to Define the difference between a Help Desk case and a Change Request. We are in the stages of...
At Borders we define a Help Desk Case as a reactive ticket. In other words, a customer calls in with a problem. A Change Request is defined as a proactive...
Hello all, I am wondering if someone could help me with trying to Define the difference between a Help Desk case and a Change Request. We are in the stages of...
We use Change Request for requests that have multiple tasks for multiple assignees and have Predefined tasks created for the common requests. If it is one...
Jimpson, We defined an enhancement request... i.e., a change to current functionality to require a Change Request. Any reports of problems, or anything not ...
Most of my implementations have gone with a simple acid test... Did it work yesterday, and now it is broken? Help Desk Ticket. Is it something that has never...
Thank all of you who responded to my question yesterday refering to the definition of a Helpdesk Case and a Change Request. I will be able to use all of the...
Hello, Could you possibly forward that definition to me? I am new to Remedy and the MIRUG group. Thank you. ... From: jimpson_p [mailto:jimpson_p@...] ...
Kade, Laura
Laura.Kade@...
Apr 28, 2003 5:19 pm
296
Hello, everyone. Looks like July 9th in Farmington Hills at the BMC location. Special guest will be Doug Mueller, co-founder and chief architect of the Remedy...
Wow, that is quite impressive. Can't wait for this one. Good going Todd! cartertodda wrote: Hello, everyone. Looks like July 9th in Farmington Hills at the BMC...
Hi all, I'm writing since some month a sort of application for the arsystem 5.0 based on MSSQL server. This tool use direct query to the database to give you...
Can you please forward me this code or tel how can I get. Thanks. redshift_eric <redshift_eric@...> wrote:Hi all, I'm writing since some month a sort of...
I need to make a clean version of the tool because of this beta status, there is a lot of hardcoded things in the code. Another important point is that you...
Good Afternoon, There is a full time Remedy Admin position available in southeast Michigan. Call or email me for details. Todd Todd A. Carter ActiveLink Arts ...
Can you send me the details. While I may not be qualified, I am interested in finding out what experience and qualifications are required in planning for...
My problem is that I have the escalation requirements set up, but in my console tickets that should have been escalated are appearing as not. Would anyone have...
I was confused by a message that I received regarding the "Detroit Remedy User Group", which I mistook to be the Michigan RUG, and registered for it. The...
Chris and MIRUG: I am working on clearing up the confusion. I don't believe the group that coordinated the June 19th session knew about the July 9th meeting....
Melinda Keserich
melinda.keserich@...
Jun 4, 2003 2:37 pm
312
How does one register for these meetings? ... From: Melinda Keserich [mailto:melinda.keserich@...] Sent: Wednesday, June 04, 2003 10:38 AM To:...
Kade, Laura
Laura.Kade@...
Jun 4, 2003 2:44 pm
313
For the Column RUG, there was a link in the email to their web registration page. On the website, it said that the conference was free, but you must register...
Typically, there is an invite sent out with an email RSVP address. That will occur for the July 9th meeting next week. Todd Todd A. Carter ActiveLink Arts ...
Hello All, We are currently converting from Peregrine's ServiceCenter to the Remedy Suite (AR System, Helpdesk, Change Task, and SLA) and looking for an ...
