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Group Information- Members: 1297
- Category: Genealogy
- Founded: Sep 6, 2001
- Language: English
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Description
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Mailing list for directors and others closely associated with the operation of LDS family history centers. Topics for discussion include FamilySearch services and Web sites; staff training, patron services, microfilm/microfiche management, equipment maintenance, collection development.
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Re: Problem with Family Tree.
Hello Kevin in Melbourne. I had exactly the same problem a few months ago. What Bill Buchanan told you to do is what Support told me to do, and it solved the
Posted - Thu May 23, 2013 6:15 am
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Rebecca Read
rebecca-read@...
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Re: Problem with Family Tree.
Correction Australia is 1800-083-293. If you click on get help it provides every phone number for each area. Or you can always send them an email which
Posted - Thu May 23, 2013 3:25 am
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Paul Walworth
pdgjw1936
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Re: Problem with Family Tree.
G'day back, Have to checked with support, they are the best when all other help fails. You can email, text or call using the help hyperlink as it has all
Posted - Thu May 23, 2013 3:20 am
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Paul Walworth
pdgjw1936
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Re: Problem with Family Tree.
This usually occurs when there is an extra relationship. Check under the children with the unknown attached to the children and edit the relationship and add
Posted - Thu May 23, 2013 2:04 am
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Shanna Jones
fhc_1993
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Re: Problem with Family Tree.
Kevin, If the children are ALSO shown as being linked to the correct parents, unlink them from the incomplete relationship, and the problem should disappear.
Posted - Thu May 23, 2013 12:40 am
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Bill Buchanan
billbuchanan...
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